It is Good Brands FZ-LLC's intention that you are satisfied with the product(s) purchased from us. If you change your mind and wish to cancel your order before the order is processed or delivered to you, please note that you may not do so. To cancel your order, you have to wait until your order reaches you, and the cancellation will be treated as a return where you will have to return the unused, unopened product and wait for the refund provided that the product has not been used, opened, altered, tampered or otherwise touched in a manner that it cannot be used by another user or client anymore.
If you wish to return a product, you must not remove the tags and the product returned has to be in the same condition as received and in their original packaging. Once we have inspected the returned product(s) and approved the return we will refund the price paid and other charges if any.
You can also exchange your product by returning the item within seven (7) days from their purchase subject to availability. If a product is used or does not have its tags attached or is not in the same condition as received, we cannot exchange it for you. Once we inspect and accept the exchange you may exchange the product for a product of similar value, or lower value, in which case we will make a refund to you, or of a greater value, in which case, you will pay the difference at the time of the exchange.