شروط الخدمة


These Terms of Use is a covenant between you (referred to herein as “you” or “your”), as a User (defined hereinbelow) and Good Brands FZ-LLC (referred to herein as “GB”, “we”, “our”, or “us”) for the access to and benefit of the Services (defined hereinbelow). The website www.shamaa.co (referred to herein as “Website”) is operated by Good Brands FZ-LLC. By using the Services you represent that you have read, understood and agreed to be bound by the Terms of Use. If any of these terms are unacceptable to you, or in the event that any future changes to these terms are unacceptable to you, do not use the Services. Your continued use of the Services now, or following the posting of any changes, will imply acceptance and agreement by you of such changes. If you are aged under 18, you must let your parent or legal guardian know about our Privacy Policy before you register to the Website or any of the Services and you represent and warrant that you have obtained the consent of your parent or legal guardian to purchase the products offered for sale in the Website.


All copyright, trademarks, trade names, designs, look and feel of the Website, videos, texts, images, clip sounds, sound effects or jingles, logos, headers, texts or otherwise (collectively referred to as “Proprietary Rights”) are and shall at all times remain vested in Good Brands and/or are the property of their owners. You may access the Proprietary Rights at any time for your personal non-commercial use only. In no case, will you acquire any right in the Proprietary Rights herein. You may not reproduce, modify, create derivative works, publish or sell or exploit in any way the Proprietary Rights. GB is the only exclusive owner or licensee of the domain name www.shamaa.co .

From time to time, GB may provide content related to third party websites. You acknowledge that GB does not monitor, endorse, approve or control any content of the third party websites and displaying a link to the website does not entail any association or relationship in between the parties.


You acknowledge and agree that upon agreeing to these Terms of Use and/or registering to newsletters you agree to provide complete, accurate and current information about yourself. If Good Brands FZ-LLC finds that your registration is not accurate enough, we give ourselves the right to radiate your name from our list. You further acknowledge that it is your responsibility to update your information if there are any changers and that as a user you are liable for keeping the passwords of your accounts safe and secure. Should any unauthorize use happen, you undertake to inform GB promptly.

You acknowledge that the Website may encounter down times or may be at times unavailable. GB may at any time modify or interrupt all or part of the Website as part of the maintenance and enhancement works of the Website. You recognize that such default times are out of GB’s and its Affiliates control.

Our services include your purchase and our sale of our products through the Website. This transaction is governed by the rules and regulations of the United Arab Emirates. In order to make purchases you must provide details including your full name, phone number, e-mail address, physical address, preferred means of payment and other requested information as may be asked from time to time.

The products available on the Website are for your personal use only. We cannot and do not guarantee the availability of any product. However, we endeavor to let you know as soon as possible and cancel that portion of the total of your order as the case may be. All orders are subject to acceptance. Once your purchase order has been placed you will receive an email acknowledging the details of your order. This e-mail is not an acceptance of your order it is merely a confirmation of your purchase order. The sale and purchase contract between you and GB will only be complete, once we finalize the packaging of your order and we dispatch it for delivery, at which time, you will receive an e-mail confirming the same from our end. By confirming your purchase at the end of the order process, you agree to accept and pay the full amount payable for the products as indicated in your order including any other charges or taxes such as, without limitation, delivery charges and VAT.

When performing a purchase transaction, you are required to give your bank card details. You acknowledge and agree that only cards issued from banks recognized by GB are valid for the performance of the purchase transaction. By accepting the Terms of Use, you accept that we use your bank card details to conduct validation checks, credit checks, anti-fraud checks, and other measures of prevention. You recognize that you have given us the authorization to deduct the price of your purchase order from your account upon confirming your order. Our prices are in United Arab Emirates Dirhams (AED). We sometimes accept cash on delivery. We take reasonable care to make the Website and the transactions happening on the website secure. Your card number will be secured and protected using Secure Socket Layer (SSL) encrypting the details of your card and providing a secure connection between internet browsers and websites in order to transmit data online. The information entered when making a payment is never known or stored by GB. Banking transactions are carried out in a secure manner by GB’s designated payment partners. In the absence of negligence from our part we cannot be held liable for any loss you may suffer in case of unauthorized access or use to your data.

Our services include the delivery of your purchased products. The delivery address provided by you will be the address where the products will be shipped. We ship in 5 to 7 working days however, any delay out of our control cannot be imputed to us. You guarantee that you will be available to accept your order. If not, you authorize us to reasonably reschedule the delivery at a time that we deem convenient. You acknowledge that in such case additional charges may be involved. You further acknowledge that the delivery times allocated are approximate. You agree that the time for delivery is not of the essence. We will use all reasonable efforts to meet the delivery times set out by us. However, we shall not be liable for any failure to meet the time allocated.


It is Good Brands FZ-LLC's intention that you are satisfied with the product(s) purchased from us. If you change your mind and wish to cancel your order before the order is processed or delivered to you, please note that you may not do so. To cancel your order, you have to wait until your order reaches you, and the cancellation will be treated as a return where you will have to return the unused, unopened product and wait for the refund provided that the product has not been used, opened, altered, tampered or otherwise touched in a manner that it cannot be used by another user or client anymore.

If you wish to return a product, you must not remove the tags and the product returned has to be in the same condition as received and in their original packaging. Once we have inspected the returned product(s) and approved the return we will refund the price paid and other charges if any.

You can also exchange your product by returning the item within seven (7) days from their purchase subject to availability. If a product is used or does not have its tags attached or is not in the same condition as received, we cannot exchange it for you. Once we inspect and accept the exchange you may exchange the product for a product of similar value, or lower value, in which case we will make a refund to you, or of a greater value, in which case, you will pay the difference at the time of the exchange.


As a Good Brands FZ-LLC User, you represent that:

  • All information supplied by you such as any phone number, address, e-mail or otherwise any personal information are true, accurate, current and complete.
  • You will use the products at your sole responsibility and solely for your own, non-commercial, personal use.
  • You will not register as a User by providing false, inaccurate, or misleading information.
  • You will not impersonate any person or falsely state an identity.
  • You will not interfere with or disrupt the Services.


It is your responsibility to ensure that you do not order or use any Product that may cause any harm to you or any other person, including any adverse reaction, illness, injury or death as a result of any allergy or condition that you may have.

Images, content material or descriptions related to the Products made available on or through Good Brands FZ-LLC website(s) or any of our business partners’ websites may not accurately capture the actual appearance, color, look and feel, specifications, features, or functionality of such Products. You agree that you are solely responsible for evaluating the accuracy of such descriptions, and that we have no obligation to review or verify the accuracy of such descriptions.


Good Brands FZ-LLC does not warrant the accuracy, reliability or completeness of any information, content or materials made available to you by us through this Website. Our Website is provided on an “as is” basis and GB disclaims all warranties whether express or implied, including, but not limited to, the warranty of merchantability, fitness for a particular purpose, satisfactory quality, reasonable care or skill or non-infringement. You recognize that the use of the Website and the products made available on the Website are at your own risk and you assume full responsibility and risk of loss from the use of the Website or the Products.


Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall Good Brands FZ-LLC or any of its affiliates, employees, directors, officers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the website, including, without limitation, damages for loss of profits, loss of GB will, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of GB has been advised of or should have known of the possibility of such damages. subject to the foregoing, in no event will GB be liable for any damages in excess of the amount paid by you towards the price of the product in respect to which the claim arose. you hereby release us from any and all obligations, liabilities and claims in excess of this limitation.


Good Brands FZ-LLC collection and use of personal information shall be compliant to our Privacy Policy. We collect data in accordance with applicable laws and the consent collected from you and other Users.


Good Brands FZ-LLC will not be responsible for a failure to fulfil our obligations under these Terms of Services or for delay in doing so if such failure or delay is due to circumstances beyond our reasonable control, such as acts of nature, acts of government, war, riots, lockdowns, pandemics, outbreaks, strikes and accidents in transportation. For the purposes of this Clause any lockdown, curfew, and in general any governmental restriction issued in relation to Covid-19 shall be considered as Force Majeure.


You agree that Good Brands FZ-LLC may communicate with you or send you notices electronically. Such electronic communications may consist of e-mails, notices posted on the Website or communications using you Data. For example, we may send you e-mails, SMS or reach you on your phone number. Any notice or communication you may wish to address to us should be sent to info@shamaa.co.


If any provision in this Agreement withGood Brands FZ-LLC is invalid or unenforceable or contrary to applicable law, such provision shall be construed, limited, or altered, as necessary, to eliminate the invalidity or unenforceability or the conflict with applicable law, and all other provisions of this Agreement shall remain in effect.


These Terms of Use for Good Brands FZ-LLC shall be governed by and construed in accordance with the laws of the Emirate of Dubai, the United Arab Emirates and the Federal Laws of the United Arab Emirates as applied in Dubai. Any dispute arising out of or in connection to the interpretation, execution, termination of this Agreement, shall be resolved by the competent courts of law of the Emirate of Dubai.


Good Brands FZ-LLC can assign, sub-contract and/or otherwise transfer any or all of our rights and/or obligations under these Terms to any third-party Carrier company, firm or person. You may not subcontract, assign, novate or otherwise deal with your obligations or interests under these Terms without our prior written consent.

These Terms shall be governed by the law of United Arab Emirates and each party agrees to submit to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.